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Stars in the morning and the last time

I have been trying so hard too get a proper response on my withdrawal on my winnings in real cash that i have proof that ive sent but got blanked about my question on withdrawing my real cash but just ignores that subject and goes on about wagering my bonus that i understand that but i wagered my first bonus money as it then dropped down into real money but they keep saying all these things even though i have an email off them saying i can withdraw now but when i do go on the site i click on withdraw a message pops up saying contact support team when really take a long time and ignoring me. EDIT: still getting ignored as soon as i put up this post i get a fb inbox back from lights camera bingo then no reply not happy at all