After receiving a bonus, I proceeded to complete the wager with the max cash out that was 100 USD.I proceeded to try and withdraw and was not able to since I had to renew my KYC data. I sent my documents and for a week I had no response untill it got to the day my bonus expired. My account was verified an hour or two after the bonus expired conveniently. I contacted support and I was told since the bonus expired they could not credit it. I was stolen 100USD because KYC took a week to start the process. They credited some pity 50 free spins in order to soften the issue. They told they could not credit the bonus but credited one?! Why not just credit me the 100USD I fairly wagered?Huge level of incompetence from the whole KYC and support side. I will not be playing in here ever again, and mind that I have been a user of Snatch for over two years and my account has a decent VIP status.

hello everyone I've been playing games for a long time I've never had a problem with winnings or losing I registered on the platinumcasino website everything turned out to be ok I started playing I won I paid out again after some time I played and I won again it's been a few days or even 3 weeks I'm talking to myself I'll play again I won quite a lot of money but it turned out that I have to provide all my information I gave for verification and here it turns out that they are closing my account and confiscating my money what should I do to get it back

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