authentic site... i play here

I’ve gotta say, this casino really go above and beyond for the customer. This is particularly true about their live chat and general correspondence regarding customer queries. As someone who has suffered at the hand of UKGC regulated casinos, these guys operate without the nanny-state nonsense that is imposed on other sites. The majority of games run on refreshingly high RTP and, once verified, withdrawals are as instant as promised. I really hope Del Oro sail through the ranks and achieve the success they deserve. Great experience so far.

Decent casino overall. The layout could use a refresh and more filters in the slot section.

I have been playing with this casino for well over a year, I've won some and lost some, but payout has never been an issue. Always fast and easy, until today. After meeting the playthrough and requesting a withdrawal I get a reply saying declined, because I didn't remove 5.86 cents when i requested my payout. No problem. I go back in and remove it and process it again. This time they tell me declined for Over betting. I have NEVER gotten that before and have been playing as I always have when I received my payouts (Mostly $500) 10x max cashout. But not this time!When I reached out to support. they were not help. but I got an email saying. they will be crediting my original deposit back to my account and Good Luck... I want my 500 dollar winnings added back to my account and my withdrawal processed. This is ridiculous and something I have never experienced before. Not sure who's working there today, but someone needs to fix this.UPDATE 8/13Very impressed with the thorough review of my account and the context provided and the decision made as a one time curtesy. While not the full amount, I understand the rationale and decision and appreciate them making it right. This is experience I have been accustomed to and it has restored my positive opinion of them.