So I deposited 400NOK with a 250% deposit bonus as my first deposit on the website. So in total I started with 400NOK real balance and 1000NOK bonus balance. When I had lost my real balance and was on my bonus balance I had done about 20% of the wager requirement and had 4600NOK in the balance when suddenly all my balance was gone.When I opened the live chat the guy I was talking to couldn’t find this problem and it took about 10-15 minutes until I suddenly got back 1000NOK in bonus balance and I had lost my wagering process.Also I might add this was one of the laggiest casinos I have ever played at. Would recommend staying away.

I've been waiting for a withdrawal for 24hrs now I can't get anyone from customer service to help they keep me going in circles it's a 400$$ payout! I can't get paid so don't play here

Support team was really quick with the inquiries, even at night, which is quite surprising! Got a quick reply to all questions several times.

It's a great place and good slots!!!!

I don’t have any complaints, really. People don’t realize that the withdrawal takes awhile because it’s bitcoin. To process any bitcoin transaction without them charging a fee, it takes up to 24 hours. I usually get my winnings within four hours of requesting. I truly love to play here and it’s much better than just giving ur money to these platforms. Atleast here the more u deposit the more deposit bonus u get. I get 30% on all my deposits now just by doing the same thing I would have been doing with no reward on the others. Think this platform is fair and I’ve won to date over $2,000 dollars. There’s no wagers or anything crazy I love this service. Thank you bitplay also I love the new website update. Way better. Still needs work but needs tornaments and I truly enjoy it tho